Shipping Policy

Shipping Policy

Last updated: May 19, 2026

At Eztrendly (eztrendly.com), we are committed to providing reliable shipping and a smooth return experience for all customers.

🚚 SHIPPING POLICY

Shipping Coverage

We currently ship worldwide.

Shipping Fees

We offer the following shipping rates:

  • Orders $49 USD and above → FREE SHIPPING
  • Orders below $49 USD → $9.99 USD standard shipping fee

Shipping fees are calculated automatically at checkout.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times:

  • United States / Canada / United Kingdom / Europe: 7–15 business days
  • Other international regions: 10–20 business days

Delivery times are estimates only and may vary due to:

  • Customs processing
  • Carrier delays
  • Peak season demand

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 2–5 business days to update.

Customs & Duties

International orders may be subject to customs duties or import taxes.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Lost or Delayed Packages

If your package is significantly delayed or marked as delivered but not received, please contact us at:

📧 info@eztrendly.com

We will assist you in investigating the issue with the shipping carrier.

🔁 RETURN & REFUND POLICY

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn, unused, and unwashed
  • Have all original tags attached
  • Be in original packaging

Proof of purchase is required.

How to Start a Return

Before sending any return, you must contact our customer service first to request authorization.

📧 Email: info@eztrendly.com

Please include:

  • Order number
  • Reason for return
  • Product photos (if applicable)

Once your return request is approved, we will provide:

  • Return instructions
  • Return shipping address
  • Confirmation details

⚠️ Returns sent without prior approval will not be accepted.

Return Address

Approved returns must be sent to our domestic warehouse in China

Return Shipping Cost

  • If the return is due to customer reasons (size, preference, etc.), return shipping cost is paid by the customer
  • If the return is due to our error (wrong item, defective item), we will cover the return shipping cost

Refunds

Once we receive and inspect your return, we will notify you about the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically within 10 business days

Please note that banks or payment providers may require additional time to process the refund.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at:

📧 info@eztrendly.com

We will evaluate the issue and provide a solution as quickly as possible.

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Return the original item (if eligible and approved)
  2. Place a new order separately

📌 IMPORTANT NOTES

  • Items returned without authorization will not be accepted
  • Shipping fees are non-refundable
  • Sale items and gift cards are non-returnable
  • Return approval is required before sending any package back

📩 Contact Us

If you have any questions about shipping or returns, please contact:

📧 info@eztrendly.com
📍 Suzhou, Jiangsu, China