Return Policy
Return & Refund Policy（Eztrendly）
At Eztrendly (eztrendly.com), we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
fuyaoky@outlook.com
If your return is approved, we will provide:
- A return shipping label
- Detailed instructions on how and where to send your package
Items sent back without first requesting a return will not be accepted.
Return shipping address will be provided after your return request is approved.
For any return-related questions, you can always contact us at info@eztrendly.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to get the item you want is to:
- Return your original item (once approved)
- Place a separate order for the new item
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
- Item must be unused and in original condition
- Tags must be attached
- Original packaging must be included
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically within 10 business days
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@eztrendly.com
📌 Important Return Notes
Return Shipping Responsibility
Customers are responsible for arranging and covering the cost of return shipping unless the return is caused by our error (such as receiving a wrong or defective item).
No Return Handling Fee
We do not charge any return handling or restocking fees for approved returns.
Return Authorization Required
All returns must be approved by our customer service team before being sent back.
Please contact us first at:
📧 info@eztrendly.com
📱 WhatsApp: +86 133 8254 2275
Returns sent without prior authorization may not be accepted.
Condition of Returned Items
Returned items must:
- Be unused and in original condition
- Include original packaging and tags
- Not show signs of wear, damage, or alteration
We reserve the right to reject returns that do not meet these conditions.
Non-Refundable Costs
Original shipping fees and return shipping costs are non-refundable unless otherwise required by applicable law.
