Support Center

Support Center

🎧 Support Center

Welcome to EzTrebdly Support Center

At EzTrebdly, we are committed to providing fast, reliable, and friendly customer support.

If you have any questions regarding your order, shipping, returns, or products, our support team is here to help.

📩 Contact Support

Customer Service Email

📧 info@eztrendly.com

WhatsApp Support

📱 +86 133 8254 2275

Support Hours

Monday – Friday
09:00 – 18:00 (GMT+8)

We usually respond within 24–48 hours.

📦 Order Support

Need help with your order?

Please contact us if you need assistance with:

  • Order confirmation
  • Tracking information
  • Shipping updates
  • Delivery issues
  • Order modifications

To help us process your request faster, please include:

  • Your order number
  • The email address used for the order

🔁 Returns & Refunds

We offer a 30-day return policy.

Before sending any return package, please contact our support team first for return authorization and instructions.

⚠️ Returns sent without prior approval may not be accepted.

For more information, please review our Return & Refund Policy.

🚚 Shipping Information

Shipping Details:

  • Orders over $49 USD qualify for FREE SHIPPING
  • Orders under $49 USD incur a $9.99 USD shipping fee

Estimated delivery time:

  • 7–15 business days for most countries
  • 10–20 business days for international regions

Please note that delivery times may vary due to customs or carrier delays.

🔒 Privacy & Security

Your privacy and payment security are important to us.

We use secure payment processing and industry-standard protections to safeguard your information.

For more details, please review our:

  • Privacy Policy
  • Terms of Service

❓ Frequently Asked Questions

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

Can I cancel my order?

Please contact us as soon as possible. Orders already processed or shipped may not be cancellable.

Do you ship internationally?

Yes, we ship worldwide.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is caused by our error.

📌 Business Information

Trade Name: EzTrebdly Store
📍 Suzhou, Jiangsu 215008, China
📧 info@eztrendly.com
📱 +86 133 8254 2275